What is the best way to improve your business? It’s not all about building an excellent product or using the latest innovative technology. The answer to this question lies in improving consumer experience (CX). In such lines, Mystery Shopping is a fascinating method of gauging consumer experience where individuals are portrayed as actual consumers. The sole aim of the exercise is to tell the company what they are doing right or wrong and how they can improve or to simply tell them what happened as it happened. In reality, no consumer would say “I was 32% more satisfied with their services than competition”, all they would say is “It was Amazing”. Consumer experience insights goes a long way at any service related firm. A company has to ensure their consumers receive what they want, with the best of service quality anyone can offer.
WHAT OUR SERVICES CAN DO FOR YOU?
Do you believe in your consumers experiencing the “WoW Factor”? Ensuring standardization takes a relentless focus on measurement of consumer experience, and mystery shopping is a key tool in the kit. The quality of interaction with staff in an outlet is the single biggest conjecturer of a consumer’s overall experience. A good team member can maximize interaction and conversion and lead to more sales, whereas a poor quality performance of a staff can do the opposite. Mystery shopping can help businesses understand the setbacks of day to day operations and highlight areas of concern in service quality. With BDB, you are assured of results that measure satisfaction of valued patrons. The results can help the firm understand factors related to brand loyalty. Whilst also help address key areas of concern in employee trainings where the touch-points may have fall short.
WHY CHOOSE US OVER OTHERS AND HOW ARE WE DIFFERENT?
You have tried and feel Mystery shopping is not the answer to your assessment needs? We at BDB have that covered. Unlike traditional data gathering firms, we provide adept programs that can help you attain insights and actionable findings that can be incorporated in your service standards. What makes us stand out is a niche strategic module that we incorporate through the tool “First of its kind module which is not just revolutionary but also an innovative method to increase revenue and see it moving northwards through C-QualX”.
BDB India is also a member of Mystery Shopping Professionals Association (MSPA) Asia Pacific. The worldwide Apex Body who are dedicated in improving services and promoting excellence in the industry.
With an impressive range of industry expert and in-house auditors, we have worked in various businesses but are not limited to :