{"id":3006,"date":"2020-10-16T10:03:13","date_gmt":"2020-10-16T10:03:13","guid":{"rendered":"https:\/\/bdbipl.com\/?page_id=3006"},"modified":"2021-10-28T10:42:20","modified_gmt":"2021-10-28T05:12:20","slug":"customer-journey-mapping","status":"publish","type":"page","link":"https:\/\/bdbipl.com\/index.php\/offerings\/customer-journey-mapping\/","title":{"rendered":"Customer Journey Mapping"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768267150{margin-top: 20px !important;padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/3″][vc_single_image image=”3009″ img_size=”full” alignment=”center” style=”vc_box_shadow_border_circle_2″ css_animation=”fadeInLeft”][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1602766803662{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column_text css_animation=”fadeInRight”]<\/p>\n

Customer Journey Mapping<\/strong><\/h3>\n

Brand is not a logo, a colour nor a name \u2013 it\u2019s and EXPERIENCE!<\/strong><\/p>\n

An experience which your customer associates with your product and services – It\u2019s the duty and responsibility of each business to know about this customer experience to first retain and then grow in the market.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768212533{padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;background-color: #e8e8e8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”2\/3″ css=”.vc_custom_1602766839731{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column_text css_animation=”fadeInLeft”]<\/p>\n

Why should you conduct Customer Journey Mapping?<\/h3>\n

Map your customers journey with your product and services right from inquiry stage to re-ordering stage, so as to increase your customers buying experience and thereby gaining market and MIND share<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”3010″ img_size=”full” alignment=”center” style=”vc_box_shadow_border_circle_2″ css_animation=”fadeInRight”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768267150{margin-top: 20px !important;padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/3″][vc_single_image image=”2998″ img_size=”full” alignment=”center” style=”vc_box_shadow_border_circle_2″ css_animation=”fadeInLeft”][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1602766803662{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column_text css_animation=”none”]<\/p>\n

What are the different components you need to focus for customer journey mapping?<\/h3>\n

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  • <\/i>Identify if product or service meets or surpasses expectation <\/li>
  • <\/i>Identify detractors and potential advocates<\/li>
  • <\/i>Measure and control the dissatisfying touch points <\/li>
  • <\/i>Benchmarking with competition and best in class analysis<\/li>\n <\/ul>\n <\/div> \n \n <\/div>\n [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768212533{padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;background-color: #e8e8e8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”2\/3″ css=”.vc_custom_1602766839731{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column_text]<\/p>\n

    How do we support you for getting the right insights for customer journey mapping?<\/h3>\n

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    <\/h4>\n \n
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    • <\/i>By using the expectation disconfirmation model<\/li>
    • <\/i>To know the gap between experience & expectations<\/li>
    • <\/i>Mapping the experience right from offer, to order, to usage of product and services<\/li>
    • <\/i>Net promoter score, customer effort score<\/li>
    • <\/i>Cluster analysis<\/li>\n <\/ul>\n <\/div> \n \n <\/div>\n [\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”3008″ img_size=”full” alignment=”center” style=”vc_box_shadow_border_circle_2″ css_animation=”fadeInRight”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768267150{margin-top: 20px !important;padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner][vc_column_text]<\/p>\n

      Our Unique Process <\/strong><\/h3>\n

      [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=”yes” css_animation=”fadeInUp”][vc_column width=”1\/3″ el_class=”boxlist”][vc_single_image image=”2971″ img_size=”80×80″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1602844085796{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 0px !important;padding-left: 10px !important;background-color: #0060b3 !important;}”][vc_column_text css=”.vc_custom_1602843994097{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #0062b3 !important;}”]<\/p>\n

      Customer Journey Mapping<\/b><\/h5>\n

      [\/vc_column_text]\n

      \n \n

      <\/h4>\n \n
      \n
      • <\/i>Mapping customer satisfaction at each stage from inquiry to after sales<\/li>\n <\/ul>\n <\/div> \n \n <\/div>\n [\/vc_column][vc_column width=”1\/3″ el_class=”boxlist”][vc_single_image image=”2970″ img_size=”80×80″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1602844111908{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 0px !important;padding-left: 10px !important;background-color: #0060b3 !important;}”][vc_column_text css=”.vc_custom_1602844016282{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #0062b3 !important;}”]<\/p>\n
        Internal\/ Interdepartmental\/ Vendor \/ Channel Satisfaction<\/b><\/h5>\n

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        \n \n

        <\/h4>\n \n
        \n
        • <\/i>Stake holders perception and need gap analysis<\/li>\n <\/ul>\n <\/div> \n \n <\/div>\n [\/vc_column][vc_column width=”1\/3″ el_class=”boxlist”][vc_single_image image=”2969″ img_size=”80×80″ alignment=”center” style=”vc_box_circle_2″ css=”.vc_custom_1602844131825{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 0px !important;padding-left: 10px !important;background-color: #0060b3 !important;}”][vc_column_text css=”.vc_custom_1602844041207{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #0062b3 !important;}”]<\/p>\n
          Brand Image \/ Customer Perception & Psychometric Analysis<\/b><\/h5>\n

          [\/vc_column_text]\n

          \n \n

          <\/h4>\n \n
          \n
          • <\/i>Knowing the MIND SHARE of your brand by knowing the customers buying behaviour<\/li>\n <\/ul>\n <\/div> \n \n <\/div>\n [\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

            [vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768267150{margin-top: 20px !important;padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/3″][vc_single_image image=”3009″ img_size=”full” alignment=”center” style=”vc_box_shadow_border_circle_2″ css_animation=”fadeInLeft”][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1602766803662{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column_text css_animation=”fadeInRight”] Customer Journey Mapping Brand is not a logo, a colour nor a name \u2013 it\u2019s and EXPERIENCE! An experience which your customer associates […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3006","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Journey Mapping | BDB India Private Limited<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bdbipl.com\/index.php\/offerings\/customer-journey-mapping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Journey Mapping | BDB India Private Limited\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”stretch_row_content” content_placement=”middle” css=”.vc_custom_1602768267150{margin-top: 20px !important;padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/3″][vc_single_image image=”3009″ img_size=”full” alignment=”center” style=”vc_box_shadow_border_circle_2″ css_animation=”fadeInLeft”][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1602766803662{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column_text css_animation=”fadeInRight”] Customer Journey Mapping Brand is not a logo, a colour nor a name \u2013 it\u2019s and EXPERIENCE! 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