{"id":2363,"date":"2019-10-14T06:18:41","date_gmt":"2019-10-14T06:18:41","guid":{"rendered":"https:\/\/bdbipl.com\/?page_id=2363"},"modified":"2026-02-17T11:42:10","modified_gmt":"2026-02-17T06:12:10","slug":"customer-satisfaction-bdb-q-samm","status":"publish","type":"page","link":"https:\/\/bdbipl.com\/index.php\/business-divisions\/customer-satisfaction-bdb-q-samm\/","title":{"rendered":"BDB Q-SAMM &#8211; Customer Journey Mapping"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1529983139121{padding-top: 100px !important;padding-bottom: 15px !important;}&#8221;][vc_column][vc_single_image image=&#8221;3322&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_border&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\n        <div class=\"twt-wrap \">\n            <h1 style=\"color:#242424;font-size: 36px\"><\/h1>\n            <\/p>\n<h1 style=\"color: #1489a0;font-size: 26px;line-height: 32px\">Customer Satisfaction Measurement and Monitoring<\/h1>\n<p><b>BDB<\/b> <span style=\"font-weight: bold;color: #ff6600\">Q<\/span><b>-SAMM<\/b> is a <span style=\"font-weight: bold;color: #ff6600\"><b>Customer Satisfaction Measurement and Monitoring<\/b> <\/span>company head-quartered in Pune. <b>BDB<\/b> <span style=\"font-weight: bold;color: #ff6600\">Q<\/span><b>-SAMM<\/b> works with client companies to measure their customers\u2019 satisfaction with products and services, in absolute and relative terms. \u00a0This results in incisive customer oriented strategies to generate more satisfied customers and consequently more business.\n        <\/div>\n    [\/vc_column][\/vc_row][vc_row][vc_column]\n    <div class=\"unordered-list-wrap \">\n         \n        <h4>The other key services of this division includes :<\/h4>\n                \n            <div class=\"twial-list short-list no-list-style unordered-list-206 list-icon-type-imageicon\">\n                <ul><li><i class=\"\"><\/i>Vendor Satisfaction<\/li><li><i class=\"\"><\/i>Dealer Satisfaction<\/li><li><i class=\"\"><\/i>Employee Satisfaction<\/li><li><i class=\"\"><\/i>Corporate Communication Effectiveness Studies<\/li>\n                <\/ul>\n            <\/div>  \n            \n                <style>\n                     .unordered-list-206.list-icon-type-imageicon li:before {\n                         background-image: url(https:\/\/bdbipl.com\/wp-content\/uploads\/2018\/07\/lict-icon.png);\n                     }   \n                <\/style>\n            \n    <\/div>\n    [\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]The Indian economy is expected to grow fast. \u00a0Consumer expectations are changing, the aspirations of Dealers and Retailers are changing, channels of distribution are becoming complex and there is a clear differentiation of market experience in different regions of India. \u00a0Consumers are getting the opportunity to use and experience new products.<\/p>\n<p>As far as <b>BDB<\/b> <span style=\"font-weight: bold; color: #ff6600;\">Q<\/span><b>-SAMM<\/b>\u2019s experience in customer satisfaction studies goes, we have carried out assignments in the field of <b>Engineering Components, Capital Equipment, Auto Components, Textile Components &amp; Machinery, Auto &amp; industrial parts, Transmission &amp; Distribution Products, Chemicals, Agriculture Equipment, Power Generating Sets, Diesel Engines, Electronic Meters, Fertilizers, Two Wheelers, Global Distribution System, Machine Tool, Educational Services and Travel &amp; Tourism<\/b> just to name a few.<\/p>\n<p><b>BDB<\/b> <span style=\"font-weight: bold; color: #ff6600;\">Q<\/span><b>-SAMM<\/b>\u2019s customer satisfaction measurement study analyses the satisfaction level on each parameter that causes satisfaction and the customer satisfaction index is benchmarked with best in class and sometimes even with companies that follow best practices. \u00a0This analysis finally brings out regional and national level inputs in different market segments.<\/p>\n<p>For customer satisfaction and trade satisfaction, though the methodology remains the same, the parameters that are considered for evaluating the satisfaction, will vary.<\/p>\n<p><b>BDB <\/b><span style=\"font-weight: bold; color: #ff6600;\">Q<\/span><b>-SAMM<\/b>, has had the privilege of working with successful companies.\u00a0Large corporates make use of our customer satisfaction study inputs for implementing short, medium and long term strategies and competing for the national level awards for quality and service excellence. Today, we are one of the top customer satisfaction survey companies in India.<\/p>\n<p><b>BDB <span style=\"color: #ff6600;\">Q<\/span>-SAMM has assisted in identifying gaps in satisfaction and expectations from customers, in terms of technology and pro-activeness, in addressing customer problems. \u00a0The output of such a Study helps our clients bridge any gaps that may exist between customer expectations and what they actually get.<\/b>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1529983139121{padding-top: 100px !important;padding-bottom: 15px !important;}&#8221;][vc_column][vc_single_image image=&#8221;3322&#8243; img_size=&#8221;full&#8221; style=&#8221;vc_box_border&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]The Indian economy is expected to grow fast. \u00a0Consumer expectations are changing, the aspirations of Dealers and Retailers are changing, channels of distribution are becoming complex and there is a clear differentiation of market experience in different regions of India. \u00a0Consumers are getting the opportunity to use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2425,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2363","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Journey Mapping | Customer feedback research companies in india | BDB India Private Limited<\/title>\n<meta name=\"description\" content=\"Customer Journey Mapping: BDB is one of the leading customer feedback research companies in India, offering customer satisfaction measurement and monitoring, including vendor, employee, &amp; 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